HPA Disability Services are committed to striving towards excellence in customer service through:
- The promotion of a professional image.
- Listening and responding to positive feedback. The positive portrayal of people with disabilities.
- We will promote a professional image in all activities conducted by HPA Disability Services.
We strive to achieve:
- Recognition for the provision of quality services that are reliable thereby achieving a reputation that is "second to none".
- The provision of the best possible services, on time, every time.
- The delivery of a service like no other.
- Our obligations.
- To treat our customers with respect and dignity at all times.
We want our customers:
- To be kept informed.
- To have their deadlines met.
- To be greeted and served by reliable, polite and courteous staff.
- To always feel important and be given our undivided attention.
We will be Friendly and Helpful by:
- Talking to you politely.
- Speaking clearly and plainly.
- Listening and responding carefully and respectfully.
- Providing or linking you with services that can help you.
We will be Prompt and Efficient by:
- Helping you as quickly as possible.
- Providing clear and accurate information as quickly as possible.
- Keeping appointments or contacting you if we are delayed.
- Doing what we say we will do.
We will be Fair and Respectful by:
- Being sensitive, open and honest.
- Maintaining your privacy.
- Keeping you informed and explaining our decisions.
- Applying our policies consistently.
- Informing you of your rights and responsibilities.
- Providing you with opportunities to give us feedback.
We will strive to continually improve our services by:
- Responding to the feedback you give us.
- Acknowledging and endeavouring to correct mistakes.
- Giving our staff the skills and training to provide better service to you.
- Improving access to all our services and information for people with particular needs.
- Regularly monitoring and reviewing our customer service standards.
You can help us by:
- Letting us know if you cannot keep an appointment.
- Providing us with accurate and up-to-date information.
- Telling us when your circumstances change.
- Telling us how we can improve our customer service.
- Treating our staff with respect.
- Letting us know if you need extra assistance.
